Shipping & Returns

Items will usually be dispatched the next business day of receiving your order.

Shipping/ Delivery costs

Shipping costs are calculated at time of order. The weight and the size of the parcel are taken into consideration and the delivery cost is displayed at the checkout process. We use NZ Couriers and all parcels are sent using the track and trace service. We can only deliver to a street address, and are unable to deliver to a P.O Box. Deliveries to a rural delivery (RD) address will incur an extra charge.

Delivery/ keeping track of your order

After placing your order, you will receive an email confirmation containing your order details. This confirmation is usually emailed to you within a few minutes of your order being placed. If for any reason the goods that you have ordered are unavailable we will contact you.

If you have not heard from us or received your order after 3 business days, please contact us at nzorders@hsv.com.au or telephone 09 525 2597.

Exchanges

If you would like to exchange an item please call us to arrange this on 09 525 2597. We will advise if we have stock available. We will process your new order and if there is more to pay, then we will charge you immediately for the difference. We will despatch your replacement item once we have received the item back that you are returning. This must be in its original condition, including the tags and packaging.

All returns can be sent to:

HSV New Zealand
Lions Den Superstore
Unit 17 / 761 Great South Road
P.O Box 12864
Penrose 1061
Auckland
Attention: E-shop Returns

Please note that it may take up to 3 business days to process your returned item.

Returns, damaged or faulty items

You may return your new season’s apparel or merchandise purchase within 5 days if you are not completely satisfied, however specials or clearance product cannot be returned. If a product is faulty or damaged we will rectify the problem for you. Please contact us at nzorders@hsv.com.au or telephone 09 525 2597. Your item should be returned in its original condition, including the tags and packaging.

Any refunds will only be for the product/s returned. We do not refund shipping or courier charges.

Wrong or Missing Items

If you received the wrong item, an item you didn't order or are missing an item please contact us at nzorders@hsv.com.au or telephone 09 525 2597.

Making contact

You can contact us the following ways:

Holden Special Vehicles (HSV)
Lions Den Superstore
Street address: Unit 17, 761 Great South Road, Penrose, Auckland 1061, New Zealand
Postal address: P.O Box 12 864, Penrose, Auckland 1642, New Zealand
Email: nzorders@hsv.com.au
Telephone: + 64 9 525 2597
Fax: + 64 9 525 2420